23rd Nov2011

Tenants don’t let with ease, as they feel the squeeze.

by admin

Residential investment landlords may be benefiting from rent rises but many tenants are now beginning to feel the economic squeeze.

Rent rises over the last 6-10 have been record breaking, despite the economic downturn and instability.

Many renters still unable to enter into the housing market as mortgages for first time buyers are for most still a pipe dream, and many anticipating renting for the foreseeable future.  However, this does offer greater flexibility for employment as the market changes into a more flexible environment. It has been suggested that by 2020 the number of people renting could rise to 20 percent.

The forecast for the coming months causes further concern, as we anticipating a cold winter, with many of the major utility companies already announcing higher fuel bill costs. This quite frankly is not good news for tenants who are already struggling, with the costs of running a home already escalating.

For many with stagnant wages and higher costs all round, many tenants are struggling just to make ends meet on a daily basis.  This is a recipe for many tenants to fall into arrears.

However, on the flip side of things landlords may well also be struggling, and may well need to income from property to live on, so will be less tolerant of tenants not paying their rent on time.

My advice to both parties is, enter into immediate dialogue as soon as a rent arrears problem arises.  Whilst it may well be a pain initially, agree to collect the rent each week or once every two weeks if it is a cash flow problem. Often the Landlord will be much more focused on redressing the issue of rental arrears than the tenant. Both parties need to be honest with each other, and work out a realistic plan. Too allow a tenant to fall into arrears of only one month will make it an even more uphill climb to redress the problem. Rather than undertaking legal proceedings it is always better to see if you can mediate things first.

Albeit, in the final analysis, Whilst it may well appear to be mean, to serve a section 21 notice on your tenant seeking repossession, it is a matter of being cruel to be kind.

If you are considering investing in Bristol or need assistance with your existing portfolio, I have over 15 years’ experience in letting and property management in Bristol, letting properties from studios to penthouses. Feel free to call me today on 0845 652 1428 or contact me at www.igloolets.com

08th Sep2011

Dealing with tenants in arrears of rent

by admin

Unless you’re a really hardnosed Landlord, dealing with tenants in arrears in often not an easy position to be in. Often this is the reason a Landlord will appoint a letting agent, that should the situation arise they don’t have to communicate with the tenant on such matters.

What can make the situation extremely difficult is if in the past the tenant has been reliable. The main principle is to communicate and then communicate some more. Often Landlords and Lettings agents alike let the situation get out of hand and then, sadly that is when the acrimony sets in.

If the tenant has truly up to that point been reliable, I would always recommend giving some leeway you might even consider giving them a rent reduction for a couple of months on the basis that they make it up in the future. Truly good tenants are priceless. You need however, to get the proposal in writing and agreed a good payment plan helps.

When it comes to tenants who fail to communicate their situation and just stop paying rent without explaining their situation you have to take a much firmer stance. They should be served with a possession notice (often a section 21 or section  8 ) if this does not amend the situation at least you these in place, and once these have been served the clock is ticking in the landlord favour.
I have always been recognized as both a fair Letting agent and Landlord, however, I have never been an advocate that Landlords should be expected to house tenants free of charge. I often say to the tenants if you go the grocery store and when at the checkout ask to pay in a month’s time for the groceries, I think we will all know the response.

It does not do your tenant any favours if you let the arrears build up, it is better for all concerned parties to take action fast.

If a tenant has money troubles, for some reason the first thing they stop paying is the rent! Few curtail their social activities. Rental arrears unless nipped in the bud will just escalate out of control. If a Landlord you remain silent hoping the tenant will sort it all out, the tenants will just pay their more vocal creditors and allow the arrears to rise.

However nice the tenant is, if they cannot rectify the arrears at the end of the following month, that is when you have to serve notices, even if you explain in a courtesy manner, the reasons for your actions. Because failure to act could mean that if all things turn sour and the arrears level continues not only will you have lost money but also time in getting back possession of the property.

If a landlord contacts the tenants immediately the rent falls into arrears, the tenant will no doubt make more of an effort to pay. Long term this will be to his advantage, as his problems will only be made worse if he is homeless.

If you are considering investing in Bristol or need assistance with your existing portfolio, I have over 15 years experience in Letting and Property Management in Bristol, letting properties from studios to Penthouses. Feel free to call me today on 0845 652 1428 or contact me at www.igloolets.com

18th Aug2011

Dispute resolution guidelines

by admin

A new guide ‘Guide to Tenancy Deposits, Disputes and Damages’ has been jointly published by all three government authorised tenancy deposit protection schemes.

Since 2007 some 47,000 disputes have been settled by the schemes alternative dispute resolution processes. The pooling or information on these disputes and their eventual outcomes has allowed the schemes to  indenitfy common issues and work  together to publish collectively guidelines.

The new guide covers items, such as the collation of evidence and what an adjudicator looks for when considering a dispute, and outlines the principles on which scheme adjudicators make decisions so that the process is consistent and transparent for letting agent, landlord and tenant alike.

The guide can be seen here

http://www.depositprotection.com/documents/a-guide-to-tenancy-deposits-disputes-and-damages.pdf

I have worked in Letting’s and Property Management for 15 years and I love the industry. I am totally passionate about Property and believe that the only way to do business is basing a relationship with clients on integrity and trust. I would be delighted to be of assistance to you. Please contact me either by email admin@igloolets.com or telephone 0845 652 1428

 

 

 

 

 

 

 

 

 

10th May2011

Just what are the Benefits of having having tenants on benefit

by admin

I have been a Bristol letting agent for well over a decade, and I have forgotten  the amount of times, I have taken the proverbial telephone call from a person who is on Housing benefit looking to rent property in Bristol.

In most cases one can only offer empathy, as so few Landlords choose to take on Housing benefit tenants. Sadly for these people, who are often not to blame, but the system, we have to decline as at the end of the day we have to take Landlord instruction.

But according to my professional counterpart James Davis who has been renting to DSS tenants for years, he feels that for some Landlords it is a viable opportunity, if you are aware of what is involved.

So I would like to share James recent article with you, and let its content speak for itself.

 

One of the questions we hear from tenants most often is where can I find a landlord who’ll let to tenants on housing benefit? As many as one in ten renters may be receiving benefit, so when these tenants represent such a huge proportion of the market, why do so many landlords state “no DSS” in their adverts – and are they right to do so?

For some, it’s because they have no choice. Some buy-to-let mortgages and some landlords’ insurance policies state that they cannot let to tenants where the rent will be paid by the benefits system. So if you’d like to keep your options open, check for this before you sign on the dotted line.

For other landlords, though, it’s more about the perception: “too much hassle,” as one told us recently, “too much paperwork, and tenants who don’t look after the place.”

Not true, says James Davis, who’s been renting to housing benefit tenants for more than a decade. Tenants on benefits tend to stay longer: there isn’t nearly the same churn, which in turn saves on lost rent and re-advertising your property. Tenants on housing benefit make the place their home, rather than just seeing it as one step on the road to buying their own place. People having their rent paid by benefits are no more likely to not pay their landlord than people who are working: bad tenants come from all walks of life. Key to successfully letting to housing benefit tenants is referencing them as you would anyone else, and understanding how the system works.
Know the system

The current system of housing benefit payments changed quite dramatically from 7th April 2008: we’ll be assuming your tenancy began after that date.

Your tenant will be in receipt of local housing allowance: unlike housing benefit previously, this is paid directly to the tenant, who is responsible for paying the rent themselves. LHA is calculated at a flat rate, based not on rent payable, but on the geographical area and on the size of property the household is calculated to require. For example, a single person already renting 3-bedroomed accommodation would be assessed for LHA as needing one bedroom only.

In the event of a shortfall between LHA receivable and rent payable, the tenant will have to either cover the difference themselves, or move to a cheaper property. It’s in your interest, therefore, to know what maximum LHA rates are for your area: the website https://lha-direct.voa.gov.uk/ will help you to calculate what might be payable for your prospective tenants.

In April 2011, this will change again, with LHA being capped at £250 per week for a one-bedroom property and £400 for a four-bedroom property. The current five-bedroom rate will be scrapped altogether. Obviously this is going to hit some landlords harder that others: those in London and the south-east are most likely to be affected, but landlords from all parts of the country have told us that their current rents are above the proposed caps. Before you take on social tenants now, you need to check what the position is going to be from next April.

If it all goes wrong

If your tenant is eight weeks or more in arrears, you can ask for LHA to be paid directly to you. While this is obviously not an ideal situation, it does highlight one advantage of housing benefit tenants: after eight weeks without receiving rent, private sector landlords are just beginning court proceedings to evict their tenant, and may be in for several more months without payment. In the case of tenants deemed to be vulnerable, the Council may decide that LHA can be paid directly to the landlord right from the beginning: this can be the case for tenants with a history of financial difficulties, gambling or substance addictions, learning difficulties or inability to speak English. If you think this might apply, then speak to your local housing benefit office as soon as possible. Which brings us to what may be the best bit of advice of all: always stay on good terms with your local housing benefit office.

Because the tenant isn’t the one who’s ultimately paying the rent, some landlords have not bothered to take references prior to starting the tenancy. This is a mistake, because the tenant, at the moment, still holds the purse-strings. Even if they have no employer, you can still talk to their last landlord. As it has been known for landlords to give positive references to terrible tenants just to get rid of them, taking a reference from their last-but-one landlord might be a better idea.

Other landlords opt to get a guarantor, so that if the tenant absconds with the LHA money, they have someone else to chase. If you go for this option, then do reference and credit check the guarantor too.

During the life of the tenancy, plan for regular inspections of the property: arrange these in advance with your tenant, and present them as checking up not on them, but on the property: it’s your duty, after all, to ensure that it’s properly maintained. But you’ll also want to keep an eye out for obvious changes in your tenant’s circumstances: have they moved in a partner or a housemate, or got a job? If LHA has been overpaid, the Council will come after you for the overpayment, and leave you trying to reclaim the unpaid rent from your tenant, so this is common-sense self-preservation on the part of a landlord.

Though the system of renting to housing benefit tenants might look daunting at first, it can be a lucrative source of long-term, stable tenants whose rent is paid on time: which is all any of us want.